CUSTOMER SERVICE:
How will I know that my order went through? When your order has been successfully submitted, you will see a "Thank You" page that provides you with your order confirmation number. You will also receive a confirmation email shortly after you place your order. This will contain all the details about this order. You will also receive another email from us once your order has shipped.
If you do not receive an email confirming your order within 24 hours of submission, please contact us at 0044 (0) 207 7342566. Is it safe to use my credit card? Yes. We understand how important security is to our customers. When you place your order online, the most advanced consumer online security technique to date is used to protect you and your credit card information. You can be assured that your order will be placed safely and securely. How do I check on an order I have placed? You will receive an order confirmation email with your order number. If you have registered you can also log into your account. How will I know my order has shipped? When your order has been shipped you will receive an email confirming the details of the shipment. This email will contain tracking information so you can track your package online at http://www.ups.com/tracking/tracking.html if through UPS or by other means if another shipper was used. When will I receive my order? At Super, we offer a number of flat fee-based domestic and international shipping options. Simply select the appropriate shipping option for domestic or international delivery during checkout. For more details, click here. Does anyone else see the information that I provide online to Super? We respect your privacy. We do not sell, rent or license any of our customers' personal information. The information you provide will not be given to any third party. For more information, please see our privacy policy.Are duties and taxes applicable to international orders? International orders may be subject to duties and taxes that are levied once your order reaches your country. If incurred, these charges must be paid before your package will clear customs. Super has no control over the imposition of these duties and taxes, you are responsible for paying them to receive your package. Can't find what you're looking for? Click here to ask a question!